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CustomerFull-time · Remote (UK)

Apply — Customer Success Manager

We review every application personally.

Full name

Email address

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CV

PDF or Word, up to 10 MB.

About the role

Describe a time you turned around an unhappy or at-risk customer.

What does a great onboarding experience look like to you?

Have you supported non-technical users before? Give an example.

How do you measure whether a customer is getting real value from a product?

What questions do you have about how Copacetic works?

A bit about you

What does "good" look like to you?

What does failure mean to you?

What does accountability mean to you?

What do you feel needs to change in the legal profession?

If your day is getting too much for you, what would you do or ask for?

Copacetic

co·pa·cet·ic /ˌkəʊpəˈsɛtɪk/ adjective — in excellent order; exactly as it should be. That's the whole idea: keeping your workload in good order, for you, your clients and your team.

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