Blog
Notes from building Copacetic.
The thinking, the arguments, and the real cases behind what we build — written by the founder, not a content calendar.
The second screen you already own
You don't need a second monitor — you need somewhere to put the tab you keep switching back to. An idea we're kicking around: turning a spare phone into a live, single-purpose view of your work.
Why Copacetic costs what it costs
Clio charges what a small firm pays a part-time member of staff. I don't think that's a pricing strategy — I think it's a signal about who the software was built for.
Why we built a way to catch a backdated letter
The stories are too common: a solicitor struck off for changing a date on a letter or email to cover a missed deadline. We built something specifically because of that.
The billing debate I lost, and still think I won
A group of solicitors told me time recording and hourly billing are outdated. I disagreed — and the argument came down to what "client focus" actually means.
It doesn't matter what system you already have
Firms ask us this from two completely opposite starting points — one already sitting on an established case management system, one with nothing at all. The answer is the same for both.
The feature I'm proudest of (and it's not the AI)
Everyone asks about Lutey first. The thing I'd point to before that is much quieter — and it's exactly why Lutey works the way it does.
The sticky note that started Copacetic
Before there was a product, there was a pile of sticky notes falling off a filing cabinet — and a client asking, again, why nothing seemed to be moving.